SHIPPING & RETURNS
Shipping Policy
At Berljfragrance, we ensure your exquisite perfume reaches you seamlessly.
Worldwide Shipping & Availability
We can ship anywhere in the world for FREE. We are exclusively online at the moment, with future plans to local retailers. We process orders within 1-2 business days (Mon-Sat), with same-day processing for orders before 2:00 PM local time.
Expect delivery in 2-3 business days within the UAE from our website and other countries will vary, tracking number will be provided by email. Please provide accurate addresses; we're not liable for delays due to incorrect details.
Fees and times vary by destination. Recipients are responsible for any customs duties or taxes.
Return & Exchange Policy
You can return a product if:
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It's Damaged or Defective: Notify us within 24 hours of receipt with photographic evidence.
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You Received the Wrong Product: Notify us within 24 hours of receipt.
We cannot accept returns for:
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Products that have been opened, used, or are not in their original condition.
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Products damaged due to customer misuse, negligence, or accidents.
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Items with missing accessories or packaging.
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Any product where 24 hours have passed without notification from you.
For all return inquiries, please contact us at berljmanagement@hotmail.com or call +971585973702.